Payment Policy

1. Currency, tax and total price

Prices at https://greenwickgardensupply.com are in U.S. dollars (USD) and include applicable sales tax. If checkout shows the tax component separately, it is included in the displayed tax-inclusive total, not added above that total. Standard outbound shipping to eligible addresses in the contiguous 48 U.S. states is free, without a minimum order. We do not charge a separate shipping surcharge, handling fee or merchant payment-processing fee. Review the final total before placing the order; we do not add undisclosed merchant charges afterward.

2. Accepted methods

The payment methods currently offered are displayed at checkout. Depending on configuration and eligibility, options may include payment cards, PayPal, Shop Pay, Apple Pay, Google Pay, Amazon Pay, Klarna or Afterpay. A provider name in this policy does not mean it is available for every order. Review the actual checkout options and provider terms before paying.

3. When payment is collected

Payment is collected when you place the order, rather than waiting until dispatch. If you use a wallet or installment service, the provider handles payment to us under its service and your own payment schedule follows the provider's agreement. We do not promise installment approval or describe all installment plans as interest-free or fee-free.

If a payment fails, review billing details or contact your bank or provider. We cannot override authorization or credit decisions. A failed or incomplete payment does not establish a completed paid order. If a pending authorization appears without order confirmation, email us before repeatedly attempting checkout so we can help check the transaction.

4. Independent provider charges

Our no-extra-merchant-fee policy does not waive charges independently imposed by your bank or chosen installment provider under its own agreement, such as currency conversion, interest or late fees. Review the provider's disclosures before selecting a plan. We do not add such provider charges as store handling fees.

5. Payment information and security

Payments are processed through Shopify checkout and the chosen payment provider. We use order and payment-status information for fulfillment, support, fraud prevention and refunds as described in the Privacy Policy. Do not email full card numbers, CVV/security codes, banking credentials or passwords. We do not request payment by sending card credentials to our support email.

6. Refunds and cancellations

Eligible refunds go to the original payment method. We do not deduct card-processing fees, restocking fees or the original free outbound shipping cost from an approved refund. Refunds include the amount actually paid for returned items, including applicable tax included in the payment and reflecting discounts.

Returned items are reviewed within 5 business days after receipt. Approved refunds are initiated within 2 business days after approval; banks or payment providers typically require another 5-10 business days to post them. If an earlier mandatory deadline applies, it takes precedence. A refund without a required return is initiated within 2 business days after that resolution is confirmed. For an unshipped cancellation, we initiate a full refund within 2 business days after confirming cancellation.

For Klarna or Afterpay, refunds are processed through the original provider, which adjusts the remaining balance or payment schedule. Follow its payment instructions until it confirms the change. Contact us about a refund that has not appeared so we can help investigate with the provider.

7. Contact

Operator: GREENWICK 3 GARDEN SUPPLY LLC
Website: https://greenwickgardensupply.com
Customer support email: support@greenwickgardensupply.com
Business, dispatch and return address: 5106 South Wilson Road Apt 3107, Elizabethtown, KY 42701, United States
Business telephone, for reference only: +1 (786) 830-0590. This number is not a customer-support channel; please email us.
Business hours: Monday-Friday, 9:00 a.m.-5:00 p.m. Eastern Time (ET), excluding U.S. federal holidays. ET follows EST (UTC-5) or EDT (UTC-4), as applicable.
Business-day order cutoff: 5:00 p.m. ET.
Customer support is provided by email at support@greenwickgardensupply.com. We reply within 3 business days. Telephone customer support is not available.