Refund policy

This policy applies to purchases from https://greenwickgardensupply.com, operated by GREENWICK 3 GARDEN SUPPLY LLC.

1. Our 30-day voluntary return window

You may request a return within 30 calendar days after receiving your order. Calendar days include weekends and holidays. Regular-price and sale products are eligible on the same terms. This voluntary policy does not reduce rights or remedies available under applicable law.

For a non-quality return, the item must be clean, undamaged, complete and in its original condition. Keep original packaging where available. Opening packaging for a reasonable inspection does not, by itself, make a product ineligible. You may check the dimensions, color, material and included pieces without putting the item into ongoing use.

For garden cutting tools and care accessories, non-quality returns must be complete and free from continued-use wear, sap buildup, soil, rust caused by storage, damaged edges, stains or missing components. Reasonable dry inspection alone does not make an item ineligible. These conditions do not limit claims for defects, shipping damage or a material difference from the description.

These condition requirements concern voluntary non-quality returns. They do not prevent a claim about a manufacturing defect, shipping damage, an incorrect item, missing components or a material difference from the description, including a defect discovered during proper use. Missing original packaging does not automatically prevent such a claim.

2. Requesting and sending a return

Email support@greenwickgardensupply.com with your order number, the email address used for the purchase, the item and the reason for return. For a defect, damage, incorrect item or missing parts, include photographs of the product and packaging if reasonably available. Do not damage a product or recreate an unsafe condition to obtain evidence. We reply within 3 business days.

Contact us before sending a return so we can confirm the order, provide authorization and explain appropriate shipping instructions. Authorization is not a final refund decision. Once approved, send the item within 14 calendar days after approval. The initial request must be within the 30-day window, but the return need not arrive within that original window. If a label or instructions are delayed by us, we will allow an appropriate extension.

Return items to:
GREENWICK 3 GARDEN SUPPLY LLC
Returns Department
5106 South Wilson Road Apt 3107
Elizabethtown, KY 42701
United States

Include your order number inside the package. Pack the product securely and return all supplied components and the full quantity included in a set. Do not include unrelated personal belongings or photo props. Use a trackable service and retain the shipping receipt. The address is not an invitation for walk-in returns, customer pickup or retail visits; contact us by email for instructions.

3. Return postage and fees

For a change of mind or another non-quality reason, you arrange and pay return postage. Examples include a correctly described color, size or style that does not suit your preference. Return postage varies by carrier, package and distance. We do not impose a separate flat return fee.

For confirmed product defects, shipping damage, an incorrect product or missing included components, we cover the necessary shipping costs to resolve the issue. When a return is needed, we provide a prepaid label or arrange an appropriate no-cost return method. Contact us before purchasing postage for these claims. A material difference from the listing is not treated merely as a change of mind.

Free standard outbound shipping does not include return postage for non-quality returns. We do not charge restocking, return handling or refund processing fees. We do not deduct the original free outbound shipping cost or card-processing fees from an approved refund.

4. Defective, damaged, incorrect or incomplete items

Inspect your order upon arrival and report an issue promptly by email. Keep the product, packaging and shipping label where reasonably possible. After reviewing the information, we arrange an appropriate replacement, missing component or refund. A return may not be necessary if the issue can be resolved from the information provided. We cover necessary replacement shipping for confirmed defects, transit damage and our fulfillment errors.

Misuse, unauthorized alteration, accidental damage after delivery and ordinary wear are not manufacturing defects. These exclusions do not remove any remedy required by law or replace an applicable express or implied warranty.

5. Refund amount, method and timing

For an approved return, we refund the amount actually paid for the returned products, including the applicable tax included in that payment and reflecting allocated discounts. A partial return covers only the returned items. Non-quality return postage paid by the customer is not reimbursed. We do not require store credit instead of a monetary refund.

Refunds go to the original payment method. We inspect returned items and notify you of approval or a specific rejection reason within 5 business days after receiving them. Approved refunds are initiated within 2 business days after approval. Your bank or payment provider typically needs an additional 5-10 business days to post the refund. If it has not appeared, email us so we can help trace it.

If we approve a refund without requiring a return, we initiate it within 2 business days after confirming that resolution. Any earlier deadline or other mandatory remedy under applicable law takes precedence. Refunds through Klarna, Afterpay or another installment service are sent through the original provider, which adjusts the payment schedule under its own terms; follow its payment instructions until it confirms the adjustment.

6. Cancellations, changes and exchanges

Email us as soon as possible to cancel or change an order before shipment. We will cancel an order that has not shipped and initiate a full refund within 2 business days after confirming cancellation. We try to accommodate changes before shipment. Once shipped, the order cannot be cancelled or changed through our store; an eligible return may be requested after delivery. Refusing delivery does not replace contacting us for instructions.

For a non-quality exchange, return the original item under this policy and place a new order. We do not offer direct change-of-mind exchanges. Defect and fulfillment-error replacements are handled separately at our expense.

7. Shipment and delivery problems

If we cannot ship within our stated processing period, we notify you before that period expires, explain the delay, provide a revised shipment date when available and offer the choice to accept the delay or cancel affected unshipped items for a full, prompt refund. We obtain consent where required and cancel and refund when required consent is not received.

For a parcel that appears lost, misdelivered or marked delivered but not received, email us. We investigate with the carrier and arrange a replacement or refund when loss or misdelivery is confirmed. A delivery scan alone does not prevent an investigation. We do not require you to resolve our carrier claim before contacting us for help.

8. Contact

Operator: GREENWICK 3 GARDEN SUPPLY LLC
Website: https://greenwickgardensupply.com
Customer support email: support@greenwickgardensupply.com
Business, dispatch and return address: 5106 South Wilson Road Apt 3107, Elizabethtown, KY 42701, United States
Business telephone, for reference only: +1 (786) 830-0590. This number is not a customer-support channel; please email us.
Business hours: Monday-Friday, 9:00 a.m.-5:00 p.m. Eastern Time (ET), excluding U.S. federal holidays. ET follows EST (UTC-5) or EDT (UTC-4), as applicable.
Business-day order cutoff: 5:00 p.m. ET.
Customer support is provided by email at support@greenwickgardensupply.com. We reply within 3 business days. Telephone customer support is not available.